Bamboo Haven

Cookie Policy

How We Use Cookies on Our Bamboo Bedding Website

Last Updated: April 2026  |  Effective Date: April 2026

This Cookie Policy explains what cookies are, how Bamboo Haven uses them on our website (www.bamboohaven.co.uk), why we use them, and how you can manage your cookie preferences. We are committed to being transparent about our use of cookies in line with the UK Privacy and Electronic Communications Regulations (PECR) and the UK General Data Protection Regulation (UK GDPR).

By continuing to use the Bamboo Haven website after being presented with our cookie consent banner, you consent to our use of non-essential cookies as described in this policy. You can withdraw or update your consent at any time — see Section 6 for details.

 

 

1. What Are Cookies?

Cookies are small text files that are placed on your device — your computer, tablet, or smartphone — when you visit a website. They are widely used to make websites work efficiently, to remember your preferences, and to provide website owners with information about how their sites are being used.

Cookies are not harmful programs. They cannot access other files on your device, carry viruses, or run software. They are simply small data files that allow websites to recognise your device and remember information about your visit.

1.1 First-Party Cookies

First-party cookies are set directly by Bamboo Haven when you visit www.bamboohaven.co.uk. These cookies are used to make the website function correctly, remember your preferences, and improve your shopping experience.

1.2 Third-Party Cookies

Third-party cookies are set by external services that we use on our website, such as analytics platforms, payment processors, and social media tools. These cookies are placed by the third-party provider, not by Bamboo Haven directly. We only permit third-party cookies from trusted providers whose data practices we have reviewed.

1.3 Session Cookies vs. Persistent Cookies

Session cookies are temporary and are deleted from your device when you close your browser. They are used to keep track of your activity during a single visit — for example, remembering the items in your shopping basket as you browse our bamboo bedding range.

Persistent cookies remain on your device for a defined period — from a few days to several years — depending on their purpose. They allow the website to recognise you on return visits, remember your preferences, and provide a more personalised experience.

 

2. How Bamboo Haven Uses Cookies

We use cookies for four main purposes: to ensure the website functions correctly, to understand how it is used, to remember your preferences, and — where you have given your consent — to deliver relevant marketing. Each category is explained in detail below.

 

2.1 Strictly Necessary Cookies

These cookies are essential for the Bamboo Haven website to work and cannot be switched off. They are typically set in response to actions you take, such as adding a bamboo duvet cover to your basket, logging in to your account, or proceeding through checkout. Without these cookies, the website cannot function properly.

Strictly necessary cookies do not store any personally identifiable information and do not require your consent under PECR. They are always active.

 

Cookie Name	Provider	Purpose	Duration
session_id	Bamboo Haven	Maintains your shopping session, basket contents, and login state during a visit	Session
cart	Bamboo Haven	Stores the items in your shopping basket between pages	Session
secure_token	Bamboo Haven	Manages secure authentication during login and checkout	Session
currency_pref	Bamboo Haven	Remembers your selected currency where multiple options are available	30 days
cookie_consent	Bamboo Haven	Records your cookie consent choices so we do not ask again on every visit	12 months

 

 

2.2 Analytics and Performance Cookies

Analytics cookies help us understand how visitors interact with the Bamboo Haven website. They collect information about which pages are visited most frequently, how long visitors spend on each page, which bamboo bedding products attract the most interest, and where visitors come from. All data collected is aggregated and anonymised — it does not identify individual users.

We use this information to improve the performance, layout, and content of our website, making it easier for you to find the bamboo bedding products you need.

These cookies are non-essential and will only be placed on your device if you have given your consent.

 

Cookie Name	Provider	Purpose	Duration
_ga	Google Analytics	Distinguishes unique users by assigning a randomly generated number; used to calculate visitor, session, and campaign data	2 years
_ga_[ID]	Google Analytics	Persists session state across page visits for Google Analytics 4	2 years
_gid	Google Analytics	Distinguishes users; stores and updates a unique value for each page visited	24 hours
_gat	Google Analytics	Throttles the request rate; used to limit data collection on high-traffic sites	1 minute
_hjSessionUser	Hotjar (optional)	Stores a unique user ID to track sessions across visits for behaviour analytics	1 year
_hjSession	Hotjar (optional)	Holds current session data; ensures subsequent requests in a session window are attributed to the same session	30 minutes

 

 

2.3 Functional Cookies

Functional cookies allow the Bamboo Haven website to remember choices you make — such as your preferred language, region, or recently viewed bamboo bedding products — and provide enhanced, more personalised features. These cookies may be set by us or by third-party providers whose services we have incorporated into our site.

These cookies are non-essential. They do not track your browsing activity on other websites. If these cookies are not permitted, some or all of these features may not function correctly.

 

Cookie Name	Provider	Purpose	Duration
recently_viewed	Bamboo Haven	Stores a list of recently viewed products to display a personalised browsing history	30 days
wishlist	Bamboo Haven	Saves items added to your wishlist when not logged in to a customer account	30 days
locale	Bamboo Haven	Remembers your preferred language and regional settings	12 months
review_prompt	Bamboo Haven	Records whether a post-purchase review prompt has been shown to avoid repetitive prompts	90 days
livechat_session	Third Party Chat	Maintains live chat session continuity if a chat widget is active on the site	Session

 

 

2.4 Marketing and Targeting Cookies

Marketing cookies are used to deliver adverts and content that are relevant to you and your interests. They may be used to build a profile of your interests and show you relevant advertising on other websites. If you do not allow these cookies, you will experience less targeted advertising, but you will still see general ads.

These cookies are set by our trusted advertising and social media partners and are only placed on your device with your explicit consent. They do not give these partners direct access to your personal data; they only share aggregated, pseudonymised signals.

 

Cookie Name	Provider	Purpose	Duration
_fbp	Meta (Facebook)	Used by Facebook/Meta to deliver and measure the effectiveness of advertising across the Meta network	3 months
fr	Meta (Facebook)	Used by Facebook/Meta for ad targeting and frequency capping	3 months
_pin_unauth	Pinterest	Tracks Pinterest ad performance and audience targeting for unregistered users	12 months
IDE	Google Ads	Used by Google to register and report user actions after viewing or clicking a Google ad	13 months
NID	Google	Registers a unique ID to remember preferences and for ad targeting in Google services	6 months
tt_webid	TikTok	Used by TikTok to track visitor interaction with embedded content and ads	13 months

 

 

3. Third-Party Services and Their Cookies

We use a number of trusted third-party services on the Bamboo Haven website. Each of these services may place their own cookies on your device. Below is a summary of the key third-party services and links to their own cookie and privacy policies:

 

Google Analytics: Web analytics service that helps us understand how visitors use our website. Privacy policy: policies.google.com/privacy

Google Ads: Advertising platform used to measure the performance of any paid search campaigns. Privacy policy: policies.google.com/privacy

Meta (Facebook & Instagram): Social media advertising and retargeting platform. Privacy policy: www.facebook.com/privacy/policy

Pinterest: Visual discovery and advertising platform. Privacy policy: policy.pinterest.com/en-gb/privacy-policy

TikTok: Video and advertising platform. Privacy policy: www.tiktok.com/legal/page/eea/privacy-policy/en

Hotjar (if active): Behaviour analytics and user feedback platform. Privacy policy: www.hotjar.com/legal/policies/privacy

 

Bamboo Haven does not control the cookies placed by third-party services and is not responsible for their content or data practices. We encourage you to review the privacy and cookie policies of any third-party service you interact with.

 

4. Cookies and Your Personal Data

Some cookies we use may be considered personal data under the UK GDPR if they can be used, alone or in combination with other information, to identify you as an individual. Where cookies involve the processing of personal data, we process that data in accordance with our Privacy Policy, available at www.bamboohaven.co.uk/privacy-policy.

The legal bases on which we rely for cookie-related data processing are:

•        Strictly necessary cookies: Legitimate interests — these are essential for the website to function and do not require consent

•        Analytics, functional, and marketing cookies: Consent — we only place these cookies once you have actively opted in via our cookie consent banner

 

You can withdraw your consent to non-essential cookies at any time. Withdrawing consent will not affect the lawfulness of any processing already carried out on the basis of your prior consent.

 

5. Our Cookie Consent Banner

When you first visit www.bamboohaven.co.uk, you will be presented with a cookie consent banner. This banner gives you clear, granular control over which categories of cookie you accept. Your options are:

•        Accept All Cookies — you consent to all cookie categories, including analytics, functional, and marketing cookies

•        Reject Non-Essential Cookies — only strictly necessary cookies will be placed on your device

•        Manage Preferences — you can choose which individual categories of cookie to accept or reject

 

Your preferences are saved in a cookie consent record on your device for up to 12 months. After this period, we will ask for your preferences again. We will not use your consent preferences to target you with marketing content — they exist solely to manage cookie settings.

 

6. How to Manage and Control Your Cookies

6.1 Via Our Cookie Preference Centre

You can update your cookie preferences at any time by clicking the ‘Cookie Settings’ link in the footer of every page on the Bamboo Haven website. This will reopen our consent management panel, where you can adjust your choices for each cookie category. Changes take effect immediately.

6.2 Via Your Browser Settings

You can also control cookies through your web browser settings. Most browsers allow you to:

•        View the cookies currently stored on your device

•        Delete all or selected cookies

•        Block cookies from specific websites

•        Block all third-party cookies

•        Receive a notification before a cookie is stored

 

Below are links to cookie management instructions for the most commonly used browsers:

Google Chrome: support.google.com/chrome/answer/95647

Mozilla Firefox: support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Safari (Mac & iOS): support.apple.com/en-gb/guide/safari/sfri11471/mac

Microsoft Edge: support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge

 

 

6.3 Opting Out of Analytics Tracking

To opt out of Google Analytics tracking across all websites, you can install the Google Analytics Opt-Out Browser Add-on, available at tools.google.com/dlpage/gaoptout.

6.4 Opting Out of Interest-Based Advertising

To manage interest-based advertising preferences across multiple advertising networks, you can use the following industry opt-out tools:

•        Your Online Choices (EU/UK): www.youronlinechoices.com

•        Digital Advertising Alliance (UK): www.aboutads.info/choices

•        Network Advertising Initiative: optout.networkadvertising.org

 

Using these tools will not prevent you from seeing adverts altogether, but they will stop the use of your data for personalised ad targeting.

 

7. Do Not Track

Some browsers include a ‘Do Not Track’ (DNT) feature that signals to websites that you do not want your online activity to be tracked. There is currently no universally agreed standard for how websites should respond to DNT signals. As a result, the Bamboo Haven website does not currently alter its behaviour in response to DNT browser signals. You can use our Cookie Preference Centre (Section 6.1) or browser settings (Section 6.2) to manage your cookie preferences directly.

 

8. Cookies and Children

The Bamboo Haven website is intended for adults aged 18 and over. We do not knowingly use cookies to collect data from children under the age of 13. If you believe a child has interacted with our website and provided data in a way that concerns you, please contact us at info@bamboohaven.co.uk.

 

9. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, law, our business operations, or the cookies and third-party services we use. Any changes will be published on this page with an updated ‘Last Updated’ date. Where changes are material, we will reset cookie consent banners so that returning visitors are made aware of the updates and can re-confirm their preferences.

We encourage you to review this policy periodically to stay informed about how we use cookies.

 

10. Further Information and Your Rights

Cookies that involve the processing of personal data fall within the scope of UK GDPR. For full details of your rights as a data subject — including your rights to access, rectify, delete, or restrict the processing of your personal data — please refer to our Privacy Policy at www.bamboohaven.co.uk/privacy-policy.

For independent guidance on cookies and your online privacy rights, you can visit:

Information Commissioner’s Office (ICO): ico.org.uk/for-the-public/online/cookies

All About Cookies: www.allaboutcookies.org

 

11. Contact Us

If you have any questions about this Cookie Policy or how Bamboo Haven uses cookies, please get in touch with our team:

Email: info@bamboohaven.co.uk

Response Time: Within 2 working days

Website: www.bamboohaven.co.uk

 

At Bamboo Haven, we believe in transparency — in our bamboo bedding and in how we operate online. We welcome any questions or feedback about how we handle your data.

 

Bamboo Haven — Premium Bamboo Bedding, Responsibly Made

OEKO-TEX® Standard 100 Certified  |  100% Bamboo Viscose  |  300 Thread Count

www.bamboohaven.co.uk